How can we help you?
An order, a return, a warranty claim or a question about your product? You can arrange most things yourself below. If you cannot find what you need, our service desk is available to help.
Immediate help
Request support
Please complete the form as fully as possible, including your order number if you have one. We usually reply within 1 working day.
Available by telephone
We break for lunch between 12:30 and 13:00.
A quick answer to your question
How do I get support for Ajax products?
On the Ajax Systems support site you will find an answer to almost everything about the Ajax system. If you cannot find what you need, please contact our customer service.
How long does it take before I receive my order?
Orders placed Monday to Thursday before 17:00, on Friday before 16:00, or on Saturday before 11:00, are still shipped on the same day. All information is available on the Delivery Time & Shipping Costs page.
Are my items insured during transport?
Yes, your shipment is sent insured free of charge up to € 10.000.
What is your returns and exchange policy?
Detailed information about our returns and exchange policy can be found on the Right of Withdrawal & Returns page.
How do I change my shipping address?
Log in to my account, select Address and change your details.
How do I track the status of my order?
Once we have processed your order, you will receive an email with the Track & Trace details. Not received? Request the status via the Order Tracking page.
How do I request support?
Use the support form at the top of this page. Please complete it as fully as possible, including your order number if you have one, and we will help you quickly.
What should I do if I entered an incorrect shipping address?
Did you give the wrong delivery address by mistake? Please contact us as soon as possible. As long as the order has not yet been shipped, we will gladly change the address for you.
Will my items arrive in one parcel?
Yes, unless a product cannot be supplied from our own stock. That item is then shipped directly from the distributor.
Where can I submit a complaint?
We are sorry to hear that you have a complaint about our service. You will find the procedure on the complaints procedure page.
