Complaints procedure
Service is Our Middle Name
Complaint handling
It is of course unpleasant if you have a complaint about the service as you have experienced it.
We recommend that you first make complaints known to us by emailing [email protected]
Our staff will review the complaint and try to resolve it to everyone's satisfaction.
After receiving the complaint, you will receive a confirmation from us.
We will respond to the complaint within 14 days of receipt. Should it take more time, we will inform you of this.
If this does not lead to a solution, you can report your dispute for mediation at WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil
