A secure feeling, always and everywhere
Questions about a product, tailored advice or help with your order? Our security specialists will gladly help you, by telephone or via the form.
Ask a specialist for advice
We are happy to help you with advice on products, applications and service. Fill in the form and we will contact you shortly.
VAT NL818549300B01
Why Secures
Showroom Heemskerk
Plan your routeAvailable by telephone
We break for lunch between 12:30 and 13:00.
A quick answer to your question
I am ordering for business from another EU country. Can I check out without VAT?
Yes. If you enter a valid VAT number with your order, we charge 0% VAT (intra-Community supply, reverse charge). Prefer to pay by invoice? This is possible by bank transfer; we ship as soon as the payment has been received.
How long does it take before I receive my order?
Orders placed Monday to Thursday before 17:00, on Friday before 16:00, or on Saturday before 11:00, are still shipped on the same day. All information is available on the Delivery Time & Shipping Costs page.
Are my items insured during transport?
Yes, your shipment is sent insured free of charge up to € 10.000.
What is your returns and exchange policy?
Detailed information about our returns and exchange policy can be found on the Right of Withdrawal & Returns page.
How do I change my shipping address?
Log in to my account, select Address and change the details.
How do I track the status of my order?
Once your order has been processed, you will receive an email with the Track & Trace details. If you have not received it, you can request the status via the Order Tracking page.
How can I get support?
You can request support via our customer service.
What should I do if I entered an incorrect shipping address?
Did you provide an incorrect delivery address by mistake? Please contact us as soon as possible. As long as the order has not yet been shipped, we will gladly change the address for you.
Will my items arrive in one parcel?
Yes, unless a product cannot be supplied from our own stock. That item is then shipped directly from the distributor.
